Client Experience Team
FRANCES TRAN
CLIENT EXPERIENCE TEAM LEAD
Toronto and Mississauga
Frances Tran has worked in the beauty industry for over 11 years. Her passion for luxury skincare gave her an appreciation for luxury retail, which naturally evolved into her passion for health and wellness that brought her to her role at Align. She truly loves helping people to look and feel their best. And people truly love working with her.
Additional Reading
Frances has a personal outlook of ‘empathy in everything I do!’ She loves connecting with people and learning about their stories and journey in life, to form deeper understandings of others. Her calm, positive and highly productive way of doing everything infuses success into all she touches. As Team Lead, she is she is the glue that holds the Client Experience Team together. She is continually learning all company roles in order to ensure each department works optimally with the CEC team. We're excited to continuously grow together in the outcomes of her vast skillset in client experience, effective, efficient operations and team training and leading.
Health is imperative to her in body, faith, and mind. She is regularly active in exercise, volunteer work, listening to music and reflective journaling.
Kaye Williams
B.Sc, Psychology
CLIENT EXPERIENCE TEAM LEAD
Toronto and Mississauga
Holding a bachelor’s degree in Psychology, minoring in Kinesiology, Kaye is also currently pursuing her Master’s degree in Counselling.
Additional Reading
Her passion is helping people who need it most. She’s undertaken specialized training in caring for autism, dementia, personal care, standard first aid and CPR, as well as in medication awareness. She developed these skills providing counselling, emotional support and therapeutic techniques while working with adults with intellectual disabilities for a government supported agency in Nova Scotia. As a Respite Care Worker, she utilized ABA teaching strategies and found immense satisfaction providing emotional and motivational support for those she cared for.
She finds that in healthcare, true relationships form out of empathy. Positive and family focused, the Align core values she connects with most are integrity, wellness and pleasurable experiences. She has certainly added immense value to the Align family here and with our wonderful clients. She truly appreciates keeping operations well-orchestrated, so that the team can effectively provide quality healthcare, wellness and life enjoyment.
Sheila Phan
B.A.(Hons)
CLIENT EXPERIENCE COORDINATOR
Holding a bachelor’s degree in Arts, Sheila is also currently pursuing certification in teaching languages. With a professional background in marketing, retail and business administration, Sheila Phan has an understated style of delivering client experience excellence with a high level of empathy, discretion and class. Keeping the clinic efficient and organized helps her ensure client experiences are impeccable. With a passion for helping others, Sheila volunteers her time with a local women’s shelter. She speaks fluent Vietnamese, enjoys a competitive game of table tennis and is a pilates enthusiast.
VANESSA PANGILINAN
B.A.(Hons)
CLIENT EXPERIENCE COORDINATOR
With nearly two decades of administrative experience across diverse industries in the Middle East, Vanessa brings a calm, organized presence and a deep commitment to client care. Her background in office management and operations shaped her ability to navigate fast-paced environments with professionalism and ease.
Additional Reading
After relocating to Canada, Vanessa pursued further education in Business Management at Humber College North. Her adaptability, dedication and approachable nature make her a valued member of the Align team, where she plays a key role in ensuring smooth client experiences from start to finish. Vanessa thrives on connection, bringing warmth, efficiency, and a globally informed perspective to every client interaction.
JULIA WELSH
B.A.(Hons)
CREATIVE LEAD
With a background in fashion design and a specialization in luxury textiles, as a yogini and movement purist, and having held the Client Experience position at Align, Julia brings refined, creative eye and deep appreciation for aesthetics to the Align brand.
Additional Reading
Her work bridges wellness, beauty, and movement, drawing on her unique understanding of both luxury design and the human experience.
Julia helps elevate high-end brands and spaces through thoughtful design, storytelling and digital marketing. Julia leads the brand’s creative direction - translating our mission and core values into everything from digital campaigns to in-store visual experiences. As a mother and creative professional, she’s deeply motivated by the opportunity to create a meaningful impact for clients through the Align brand.Please reach out to Julia if you are interested in learning more about the Align Ambassador Program.
