Client Experience Team

Darius Dinshaw
B.Sc. Kin, C.Ped(C), CAT(C), CSCS

Co-Founder & Medical Director

Toronto and Mississauga

With over 20 years of experience in the field of Athletic Therapy and people management, Darius Dinshaw’s passion to create Align was inspired by his unique perspectives on body alignment. Through working with varsity athletes as an Athletic Therapist, he found it necessary to incorporate his proactive, Athletic Therapist and Strength & Conditioning Specialist background and mindset to his Canadian Certified Pedorthist designation, to bolster treatment outcomes through the combined, trail-blazed approach. Managing an orthotics clinic for years gave him the insight and desire to break the mould and create something different and completely new.

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Darius ensures Align Clients are empowered to use fundamental training tools of athletes, but with an understandable, lifestyle approach. He built Align to cater to clients who are proactive about their own health and have the knowledge needed to condition themselves into healthier feet and ultimately total body movement. He ensures Align’s approach is driven by crafting an extremely thorough whole-body assessment process, and that clients’ wellness and luxury and style is an important part of their custom fitted footwear experience. His medical skill is sought after from his medical trainees in his rigorous Align Clinician Program, as well as through talks at medical conferences and the many partnership clinics with whom Align holds in its collaborative network of allied health professionals. His combined business and financial acumen keep Align focused under his leadership. It has also awarded him the position of the Board of Directors with the Pedorthic Association of Canada, which allowed him to drive this work with an inspired team to improve foot health modalities on a national and global scale.

His concepts of traditional orthotic design are here compounded, by crafting creative medical orthopedic and proprioceptive design elements with premium, exclusive materials. Himself a man of impeccable style, this includes finding creative ways to custom fit footwear that people actually want to wear, in ever-evolving advances in fashion. These are the factors that make proprietary Align Orthotics™ truly such an effective device. Darius always has a research and development project in the works and continuously challenges the status quo, to discover new innovations in healthcare. This also inspired his work on co-patenting Pitch Perfects™ - custom, medical orthotics for high heels.

His most coveted leisure activity is his need for speed as an autosport enthusiast. A daring snowboarder, soccer player, extreme mountain biker, camper, strategic functional movement training enthusiast, he also is a homebody who loves spending time with his rambunctious sons.

FRANCES TRAN

TEAM LEAD,CLIENT EXPERIENCE Coordinator

Toronto and Mississauga

Frances Tran has worked in the beauty industry for over 11 years. Her passion for luxury skincare gave her an appreciation for luxury retail, which naturally evolved into her passion for health and wellness that brought her to her role at Align. She truly loves helping people to look and feel their best. And people truly love working with her.

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Frances has a personal outlook of ‘empathy in everything I do!’ She loves connecting with people and learning about their stories and journey in life, to form deeper understandings of others. Her calm, positive and highly productive way of doing everything infuses success into all she touches. As Team Lead, she is she is the glue that holds the Client Experience Team together. She is continually learning all company roles in order to ensure each department works optimally with the CEC team. We're excited to continuously grow together in the outcomes of her vast skillset in client experience, effective, efficient operations and team training and leading.

Health is imperative to her in body, faith, and mind. She is regularly active in exercise, volunteer work, listening to music and reflective journaling.

Kaye Williams
B.Sc, Psychology

CLIENT EXPERIENCE COORDINATOR

Toronto and Mississauga

Holding a bachelor’s degree in Psychology, minoring in Kinesiology, Kaye is also currently pursuing her Master’s degree in Counselling.

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Her passion is helping people who need it most. She’s undertaken specialized training in caring for autism, dementia, personal care, standard first aid and CPR, as well as in medication awareness. She developed these skills providing counselling, emotional support and therapeutic techniques while working with adults with intellectual disabilities for a government supported agency in Nova Scotia. As a Respite Care Worker, she utilized ABA teaching strategies and found immense satisfaction providing emotional and motivational support for those she cared for.

She finds that in healthcare, true relationships form out of empathy. Positive and family focused, the Align core values she connects with most are integrity, wellness and pleasurable experiences. She has certainly added immense value to the Align family here and with our wonderful clients. She truly appreciates keeping operations well-orchestrated, so that the team can effectively provide quality healthcare, wellness and life enjoyment.

Sheila Phan
B.A.(Hons)

CLIENT EXPERIENCE COORDINATOR

Holding a bachelor’s degree in Arts, Sheila is also currently pursuing certification in teaching languages. With a professional background in marketing, retail and business administration, Sheila Phan has an understated style of delivering client experience excellence with a high level of empathy, discretion and class. Keeping the clinic efficient and organized helps her ensure client experiences are impeccable. With a passion for helping others, Sheila volunteers her time with a local women’s shelter. She speaks fluent Vietnamese, enjoys a competitive game of table tennis and is a pilates enthusiast.

VANESSA PANGILINAN
B.A.(Hons)

CLIENT EXPERIENCE COORDINATOR

With nearly two decades of administrative experience across diverse industries in the Middle East, Vanessa brings a calm, organized presence and a deep commitment to client care. Her background in office management and operations shaped her ability to navigate fast-paced environments with professionalism and ease.

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After relocating to Canada, Vanessa pursued further education in Business Management at Humber College North. Her adaptability, dedication and approachable nature make her a valued member of the Align team, where she plays a key role in ensuring smooth client experiences from start to finish. Vanessa thrives on connection, bringing warmth, efficiency, and a globally informed perspective to every client interaction.

JULIA WELSH
B.A.(Hons)

CREATIVE LEAD

With a background in fashion design and a specialization in luxury textiles, as a yogini and movement purist, and having held the Client Experience position at Align, Julia brings refined, creative eye and deep appreciation for aesthetics to the Align brand.

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Her work bridges wellness, beauty, and movement, drawing on her unique understanding of both luxury design and the human experience.

Julia helps elevate high-end brands and spaces through thoughtful design, storytelling and digital marketing. Julia leads the brand’s creative direction - translating our mission and core values into everything from digital campaigns to in-store visual experiences. As a mother and creative professional, she’s deeply motivated by the opportunity to create a meaningful impact for clients through the Align brand.

Please reach out to Julia if you are interested in learning more about the Align Ambassador Program.

Co-Founder & CEO

TERESSA DINSHAW
B.A. (Hons)

CO-FOUNDER, CEO

Teressa is a humble, Mississaugan business mogul with over 25 years in business development and teaching, for corporations with various philanthropic health causes. She is focused on driving healthy social change through innovative business models.

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As Align's CEO, Teressa oversees all elements of the entire operation. She co-founded Align to merge and disrupt the footcare, fashion and beauty industries, to empower Align clients with knowledge, a medically sound approach, and inspiration to look and feel better and healthier than ever before. She's determined to bring together the moving pieces to improve the way you do footcare as an impetus to healthier movement, for a more enriched and active life.

It is what inspired her to design the Align brand, the interior design and initial concept model for bridging the biomechanics and medical device component of foot health, within the fashion trend realm. And later, to expand Align's healthcare model to integrate the Footcare Spa, bringing innovation to combine the medical foot health and beauty realms. As well as for co-patenting the Align Pitch Perfect orthotic for high heels. Teressa relishes in the opportunities to appreciate and enjoy her equally inspiring Align Clients.

Prior to co-founding Align in 2013, Teressa completed a Bachelor of Arts degree in Political Science at the University of Western Ontario, along with a Masters Certificate in Marketing at Schulich School of Business. Her public policy mindset and business leadership experience include being a Professor of Marketing at Humber College, a decade as Director of Marketing for an innovative nutraceuticals company, and a decade as a municipal Business Development Consultant bringing together cross-departmental teams to help maximize close to $100 million-dollar annual revenues for businesses operated under city-wide strategic plans.

Living the Mompreneur lifestyle, she’s a fun media personality who uses her dynamic public speaking skills to create awareness around healthcare innovation, healthy fashion & beauty in foot health, and an unconventionally soft yet savvy approach to business practices. She is creating and building Align’s departments as a strong, steady enterprise as we expand into new locations. Teressa is focussed on leading Align to being the most desirable place for medical foot health experiences, so everyone can live to their potential to move better, aligned.

Client Experience Team